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First Disputes

Protect your profits by managing your chargeback disputes better.

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The First Disputes online disputes management system provides a state-of-the-art disputes management solution bringing speed and efficiency to the investigation and tracking process inherent in disputes management. This efficient system drives mainframe information straight to your desktop.

Once a dispute is identified, First Disputes takes over to ensure maximum productivity:

  • Accounts are automatically queued for review
  • Information is pulled in from memos, online customer statements and other data sources
  • Case files are evenly distributed based on workloads
  • Transactions can be marked as disputes
  • Notes and memos are client defined and added to the account
  • Chargebacks and retrieval requests can be initiated
  • Transactions are resolved

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Improve Your Efficiencies With First Disputes

More than 2/3 of 1 percent of U.S. cardholders’ purchases result in a dispute initiation— resulting in 100 million transactions a year. The cost to issuers = more than $1 billion a year.

First Data’s Solution

First Disputes provides clients with the ability to streamline and automate the entire disputes tracking process, from initial review to chargeback. Mailing letters, requesting retrievals and initiating a chargeback from one fully integrated product eliminates the manual, paper-based processing usually associated with mainframe architectures.

The Value of Our Product
  • Speed efficiency to improve customer service
  • Streamline operations
  • Increase transactions resolved
  • Meet compliance timelines
  • Enhanced MIS reporting capabilities
  • Improved productivity
  • Reduction in training time and cost
  • Decreased expenses / increased production
  • Improved quality
A Global Leader in Electronic Commerce

First Data powers the global economy by making it easy, fast and secure for people and businesses around the world to buy goods and services using virtually any form of payment. Serving millions of merchant locations and thousands of card issuers, we have the expertise and insight to help you accelerate your business. Put our intelligence to work for you.

WHY MONIFY MERCHANT SOLUTIONS?

Monify is a full service payment solutions provider.

We facilitate electronic payment processing for Visa, MasterCard, American Express, Diners Club, JCB, EBT, debit cards, ACH, e-checks, and gift & loyalty cards. We also specialize in industry-specific payment methods like Fuelman, GASCARD, Voyager, Wright Express and TCH.

Next Day Funding

Processed funds are available within 24 hours. While other companies may hold onto your funds for up to three days, Monify Merchant Solutions offers the swiftest funding possible.

*Processed funds for petroleum customers are available within 48 hours.

Online Reporting

Our online account portal, provides dynamic reporting and rich analytics to help you quickly and easily navigate through your account activity, giving you access to every transaction, refund, retrieval, chargeback and deposit.

Local Support and Service

Knowledgeable U.S.-based customer support experts are available 24 hours a day, 365 days a year to make sure that service interruptions are quickly identified and resolved. One-on-one training is also available to ensure that your staff has the information they need to be successful.

Industry Expertise

With our background in the wholesale and convenience retailing industries, Monify can quickly determine the right processing solution for your business. Whatever your retail needs, we’ll match you with the equipment needed to exceed the rigors of your operation.

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